Privacy Policy

About Us 

This Site is run by Dals Hart Ltd. For the purposes of applicable data protection laws, including the EU General Data Protection Regulation (“GDPR”) (as amended or superseded) Dals Hart is the “controller” of the personal information collected through the Site, by phone, e-mail or other communication, with our Customer Services team. This means that Dals Hart decides why and how your personal information is processed.

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When you shop with us, we will collect your name, contact and payment details so that we can fulfil your order. This is part of our contract with you to provide your items, however we also have a legal obligation to process the payment details as part of our accounting and tax obligations.

 

How we collect information from you

Information we collect when you visit our Site

We will collect personal information that you provide to us when you:

• create an account on our Site;

• place an order through our Site;

• fill in forms on our Site, for example, subscribe to our mailing list.

Any personal information you provide to us in the ways listed above is voluntary. However, if you do not provide this information to us, we may be unable to provide products and services to you or interact or communicate with you effectively.

 

We will also collect certain information automatically when you visit our Site, in particular:

• when you access our site, we use “cookies” to make it easier for you to use our Site. These cookies record data about the pages you browse and the activities you carried out during your visit. Further details about our use of cookies is set out in our Cookie Policy;

• we record details of the resources that you access to visit our site (for example, URL addresses, traffic data etc.);

• we record information about the type of device you have used to visit our Site, your device settings, and the cause of any system errors. Your device manufacturer or operating system provider will have further details on what information your device makes available.

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Information we collect when you contact us
We will collect personal information about you when you contact us by telephone, e-mail, online chat function or via social media. We may monitor, record and store such communication with you as needed and, in particular, for training and/or quality purposes.

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How we use your information

Data protection laws require us to have a specific legal reason (also known as a ‘lawful basis’) and purpose to use your personal information.

 

The ways we use your personal information and the legal reasons which we have for doing so are as follows:

1. For the performance of a contract between you and us:

• to provide you with an account on our Site, if you choose to sign up for one;

• to fulfil any order that you place with us;

• to collect payment from you;

• to provide you with a receipt, if you ask us to send this to you electronically;

• to protect and defend our legal rights and interests.

 

2. Where we have a legitimate interest in using your personal information:

Processing necessary for us to promote our business, products and services

• to contact you by e-mail with marketing about our products and services after we presented you with an option on our Site to opt-out (e.g. using a tick box when placing an order) which you declined to take. This marketing will relate only to products and services similar to those you are purchasing or enquiring after;

• to deliver tailored advertising (including via social media);

• to tailor and personalise our marketing communications based on your attributes; and to administer and monitor our Site, including to ensure that content is presented in the most effective manner for you and for your device, and to allow you to participate in interactive features when you choose to.

Processing necessary for us to respond to changing market conditions and the needs of our visitors and customers

• to analyse any feedback that you provide on our services, and to improve our services.

 

3. Where you have provided your consent:

• to contact you by post, e-mail or text message or WhatsApp message with marketing communications about our products, services and promotions where you opted-in to receiving these (e.g. by actively ticking a box). This includes marketing information that we send to you in our e-mail newsletter to which you have signed up by inserting your e-mail address to contact you by e-mail to refresh your marketing preferences; and

• to use non-essential cookies and similar technologies in the ways described in our Cookie Policy and to collect personal information about you using them.

 

4. Where the processing is required for us to comply with our legal obligations:

• to comply with a request from you in connection with the exercise of your data protection rights for example where you have asked us not to contact you for marketing purposes and

• to keep a record of the data protection rights that you have exercised and which relate to our processing of your personal information.

 

How we share your information

We share your information with our core service providers and third party platforms as required for our business to function; for example, packaging and processing orders, fulfilling deliveries, customer support, fraud detection, credit risk reduction checks and IT systems support.

 

• Your information may be processed by a third party in order to maintain the functionality of our Site and database.

• In the event that you add items to your basket but do not complete a transaction, and you are a member of our mailing list, we will automatically send you an e-mail to remind you that there are items in your basket.

We also use services offered by Google, Facebook, Instagram and other similar social media platforms to better tailor our marketing communications and for targeted advertising. As part of this process, some personal information, such as your e-mail address, is provided to the relevant third party, however for security purposes this data is “hashed” prior to being shared. Hashing is a process of identity masking or “pseudonymisation” which means we do not disclose your e-mail but still enables linking between your social media presence and our Site.

Every external company we work with has a contract with us which clearly sets out our expectations and requirements in handling personal information and obligates them to meet these standards and those contained in the GDPR.

Sensitive personal information

 

We do not seek to collect sensitive personal information (i.e. information relating to race or ethnic origin, political opinions, religious or other beliefs, trade union membership, physical or mental health, sexual orientation or criminal records). We ask that you do not provide such information to us.

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Rights you may have

You may have certain rights in relation to personal information that we hold about you. These include the right to request access to your personal information, to request that it is erased, that its processing is restricted, or that any inaccurate personal information is rectified.

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You may also have the right to object to the processing of your personal information, or in some circumstances to obtain a copy of the personal information in a machine readable format and will always have a right at any time to withdraw any consent you have given to us.

 

In particular, you have the right to object or withdraw your consent (as applicable) to any use we make of your personal information for direct marketing purposes. You have the option to unsubscribe from our e-mails through a link at the bottom of every e-mail we send to you.

 

You also have the right to complain about the use of your personal information. If you believe that we have not responded adequately to your query or have not complied with your data protection rights, you can complain to the Information Commissioner’s Office.

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Changes to this Policy 

We may change this Policy from time to time. If we make changes, we will notify you by revising the date at the top of this Policy, and if the changes are significant, we may provide you with additional notice such as adding a statement to the homepage of the Site or sending you an e-mail with the update.

 

Please check this Policy regularly to stay informed about our information practices and the ways you can help protect your privacy.

 

Contact Us

If you have any questions about the Policy and practices of this Site you can contact us at admin@dalshart.com