Please note that due to hygiene reasons we do not accept returns on any item unless it is damaged. However, if you experience any issues with your order please do not hesitate to contact us. Items will be exchanged only if they are damaged.
UK DELIVERY ONLY
UK DELIVERY ONLY
ORDER BEFORE 6PM
You are responsible for ensuring all details submitted at the time of checkout are accurate and complete, in order for us to provide the Service you require. These details include, but are not limited to name, address, contact telephone number, mobile number, email address, payment details, product size and specifications.
Within 2 hours: we wait 2 hours after you place your order before we start production. Within these 2 hours, you are welcome to contact us via phone or chat (WhatsApp/Messenger) if you wish to edit or if you change your mind. If you have any questions about your order or have any doubts about your design or fabric choice get in touch with us and a member of our team will be more than happy to help.
After 2 hours: we hand make every product and personalise it to order, so as soon as we start production of your bespoke items, we have already invested into materials and the workforce time specifically for your order. This means that if you wish to cancel after 2 hours of placing an order, a mandatory 25% charge will incur.
We may contact you via email or phone to query, make changes to or confirm your items before we proceed with the production of your order. If you do not respond to our queries, this may cause delay to your order. If we contact you with queries about your order it is because we deem it necessary in order to provide the Service. We are not obliged to contact you about your order during production.