Returns Process

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We want you to be happy with your purchase! If for any reason you need to return or exchange an item, please follow these steps:

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 How to initiate a Return:

1. Contact us within 14 days of receiving your order at info@dalshart.com

2. Let us know the reason for your return and the item(s) you wish to return.

3. We'll send you a return label (for faulty items only) or instructions for returning your item(s).

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Return Conditions:

• Items must be unworn and unwashed, with all labels attached and in original packaging.

• You are responsible for ensuring the correct postage is paid on your return.

• We cannot accept returns for items damaged due to incorrect packaging on your part.

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Refunds:

• Upon receiving and inspecting the faulty item(s), we'll issue a full refund within 14 working days for:

• The item price.

• Original delivery charges (if any)

• Reasonable return postage costs (with proof of receipt)

• Refunds are issued to the original payment method.

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Returning Faulty Items:

• Briefly describe the fault in your email.

• Pack the faulty item(s) securely in its original packaging (if possible).

• Use the provided return label (if applicable) or send it with a trackable service.

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Non-Faulty Returns:

• Unworn items with all labels attached can be returned within14 working days for a full refund (minus return postage).

• You are responsible for return postage costs for non-faulty returns.

• Sale items cannot be returned or exchanged.

• We recommend using a trackable service for non-faulty returns. We are not responsible for lost packages.

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Refunds and Exchanges:

• You can choose a full refund or exchange (subject to availability) for non-faulty returns.

• Refunds will be issued to the original payment method within 7-10 working days of approval.

• Exchanges are available based on stock availability.

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Bespoke and made-to-order items are non-refundable.

Due to their personalised nature, these items cannot be returned for a refund.

• Exchanges are accepted within 10 days. If the item doesn't meet your expectations, we will gladly exchange it for another item of equal value.

• Please review your order carefully before confirming. To avoid any misunderstandings, please double-check your order details before completing your purchase.

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Additional Information:

• We reserve the right to refuse refunds for items not meeting the return conditions.

• For damaged items that have already been worn, we may offer alterations/repairs upon request. 

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